IF you are already an PACCtrax user and are looking for user support, we suggest you FIRST:
  1. Check the User Manual or online help documentation for answers to your questions.
  2. Send a message to the Support account through the PACCtrax internal messaging system (from home click 'Send Message').
IF you are already an PACCtrax user and you have forgotten your password, please use the 'Forgot your password?' link on the login screen to contact your PACCtrax facility administrator.
For more information about PACCtrax, please contact us:
phone * 202-588-1766
10am - 6pm Eastern
secure message * Click 'Send Message' from PACCtrax home page and select 'PACCtrax Tech Support' as the recipient.
* PLEASE NOTE: With patient sensitive information,
use the phone or secure messaging.
Do not send patient information over email.
fax 301-495-9121
address Fleming-AOD / PACCtrax
816 Thayer Ave., 3rd Floor
Silver Spring, MD 20910
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